Before publishing: fill in the details in square brackets and have this policy reviewed by a lawyer. It is a starting template, not legal advice.
Who we are
MyHearingDevice ("we", "us") is operated by [LEGAL BUSINESS NAME], [ADDRESS]. We help people find hearing care professionals and partner clinics in India.
What we collect
- Details you give us in forms or on WhatsApp: name, mobile number, city or PIN code, and what kind of help you need.
- Messages you send us.
- Basic technical data such as browser type and pages visited, if analytics is enabled.
We do not ask for medical reports through the website. The online hearing check runs in your browser and its answers are not stored or sent to us.
Why we use it
- To contact you about the hearing care you asked about.
- To share your details with one partner clinic or audiologist so they can offer you an appointment, only with your consent.
- To improve our website and service.
Consent and your rights
We process your personal data on the basis of your consent, given when you tick the consent box or message us. Under the Digital Personal Data Protection Act, 2023 you can:
- ask for a summary of the data we hold about you,
- ask us to correct or delete it,
- withdraw consent at any time,
- raise a grievance with us, and then with the Data Protection Board of India.
To use any of these rights, WhatsApp us on +91 75892 55596 or email [EMAIL].
How long we keep it
We keep enquiry details for up to [12 months] after our last contact with you, unless you ask us to delete them sooner.
Who we share it with
Only the partner clinic you agree to, and service providers that help us run the website and receive messages (such as our hosting and form provider). We never sell your data.
Grievance officer
Name: [NAME]
Email: [EMAIL]
Phone / WhatsApp: +91 75892 55596
Address: [ADDRESS]
We aim to respond to grievances within [7] days.